Refund policy



Return, Exchange & Refund Policy

At SPORTSTEEL11, we are committed to providing high-quality soccer cleats and ensuring customer satisfaction. Please read our policy carefully before making a purchase.

1. Returns & Exchanges (14-Day Window)

We want to make sure you get the perfect fit for your game! You have 14 calendar days from the date your package is delivered to request an exchange or a return.

To be eligible for an exchange or return:

  • The items must be 100% brand new, unworn, unused, and in the exact condition you received them.

  • Cleats must be returned in their original box/packaging with all tags attached, accessories included, and no visible signs of wear (e.g., dirt, scuffs on the outsole).

  • Items that show signs of pitch use or missing original packaging will be refused.

2. How Exchanges Work

  • Wrong Size or Style Change: If the boots match your original order but you need a different size or wish to exchange them for another model, you can return them to our warehouse. Return shipping costs to our warehouse are the responsibility of the customer. Once received and inspected, we will dispatch your new size/pair.

  • Our Error or Damaged Item: If we sent you the wrong size, wrong color, or a defective item, please contact us immediately with photos. We will cover all return and replacement shipping costs to make it right for you!

3. Refunds

  • If you decide to return your eligible item for a refund rather than an exchange, please contact our support team within 14 days of delivery to receive return authorization and warehouse instructions.

  • Once your return is received and inspected, a refund will be issued to your original payment method.

  • Please note: Original shipping costs (if applicable) and return shipping fees are non-refundable unless the return is due to our error.

4. Order Cancellations

  • If you wish to cancel an order, please contact us as soon as possible.

  • Orders can only be canceled before they enter processing and shipment. Once a tracking number has been generated or the order has been dispatched from our facility, it cannot be canceled.

5. Shipping & Delivery Issues

  • Incorrect Address: SPORTSTEEL11 is not responsible for packages delivered incorrectly or returned to sender due to incomplete or inaccurate address information provided by the customer at checkout.

  • Carrier Delays & Lost Packages: While we assist with tracking and support, we are not directly responsible for unexpected delays caused by postal carriers (USPS, DHL, etc.) or local customs clearings. If a package is permanently lost in transit by the carrier, we will issue a replacement resend for you.

How to Initiate a Return or Exchange

To start a return or exchange, please reach out to our Customer Support Team with your Order Number and the details of your request:

  • Email: 
    sportsteell11@gmail.com


By completing a purchase on our website, you agree to the terms outlined in this policy.